We need to know the EAN code of your meter. This code always starts with 5414489 (more info).
Send us clear pictures of the situation (the room where the meters are located, where cables come in and out, the meters, etc.).
If we have a clear enough picture of the situation, we do not need to schedule a technical visit. By avoiding the technical visit, we can carry out the work much more quickly.
Complete the mandate form with the owner. You must attach this document to the work request, completed and signed.
If your building is more than 10 years old, you may be entitled to the 6% VAT reduction.
You must attach this completed and signed document to the work request. Download the form.
Having a problem sending the online form?
Then use our pdf form that you cans send us by e-mail.
What are the next steps?
Admissibility of your request
You will receive a letter of admissibility from us within 10 working days. You will then know whether we have received your request and whether we have all the elements needed to draw up a quotation.
Possible appointment for technical visit
If necessary, a technician will come to see you in order to be able to draw up an accurate quotation.
Quote
Once we have all the details, we will draw up a quotation.
Payment and carrying out the works
As soon as payment has been made, you can call our planning department to make an appointment to have the work carried out.
What are the next steps?
Admissibility of your request
Dans les 10 jours ouvrables, une lettre de confirmation vous sera adressée. Elle vous informera de la bonne réception de votre demande, et vous précisera si nous avons bien tous les documents nécessaires en notre possession pour la traiter.
Admissibility of your request
Si nécessaire, vous serez contacté(e) par un de nos techniciens qui planifiera avec vous un rendez-vous pour visiter les lieux, afin d'établir une offre de prix correcte.
Quote
Dès que nous serons en possession de tous les éléments administratifs et techniques, nous établirons une offre de prix.
Payment and carrying out the works
Dès réception de votre paiement, et si nous sommes en possession de tous les éléments nécessaires, vous pourrez contacter notre service Planning afin de convenir d'une date pour l'exécution des travaux.