Sibelga strives to provide a high-performance electricity and gas network, and endeavors to ensure that you, as the client, receive a constant power supply.
Should we fail in our task, you can claim a compensation in certain cases:
- in the event of a long, unscheduled power outage lasting more than six hours;
- if you no longer have any electricity or gas due to an administrative error on the part of Sibelga;
- if we have not established your connection to our network on time as scheduled;
- for direct (physical or material) damage caused by an interrupted, non-conforming or irregular power supply.
Compensatin form
In general, you have 60 calendar days to submit your claim for compensation. There are exceptions, however, and you should read the compensation form carefully.
Request your compensation online
Attention: Due to a technical issue, requests submitted over the past few weeks have not reached us. If you haven't received a confirmation email or a file number, we advise you to contact us at complaints@sibelga.be
The documents may be sent to:
Sibelga, Complaints Department
PB 1340 - 1000 Brussels Brouckère
e-mail: plaintes-klachten@sibelga.be
Fax: 02 549 43 34
In the event of a negative response from Sibelga as part of a claim for compensation, it is possibleto challenge this decision by filing a complaint with the Brugel Litigation Department:
- avenue des Arts 46 à 1000 Bruxelles (www.brugel.brussels)
- e-mail: plainte.klacht@brugel.brussels
- phone: 02 563 02 00