I would like a new meter or connection or to change an existing meter or connection. What steps do I have to take?

Depending on the type of work involved, you have to make a written or an oral request.

For oral requests, such as opening or closing a meter, you can deal directly with our Contact Centre (02 549 41 00).

A written application for work relating to connections and meters can be submitted in a variety of ways.

• You can submit your application online via our application for requests for work.
• Download the request form for work on connections and meters and send it by post or fax (02 549 46 61).