Am I entitled to compensation after a power cut?

After a power cut, Sibelga will compensate you in certain cases.

For example:

• When the power cut lasted more than 6 hours and was not planned
• When you were not supplied with electricity because of an administrative error by Sibelga.

You can find all the conditions for compensation in the online compensation form.

Attention: Due to a technical issue, requests submitted over the past few weeks have not reached us. If you haven't received a confirmation email or a file number, we advise you to contact us at complaints@sibelga.be